ARENA I, LLC — Venue Operations and Booking Systems
This Privacy Policy explains how ARENA I, LLC handles personal information that it collects through the Arena One website at the address shown below, through the arena box office, through venue booking requests, and through the companies that operate alongside a working arena in Fort Collins, Colorado, United States.
The policy applies to promoters, event producers, league organizers, ticket buyers, seasonal vendors, concession partners, crew members, and everyday visitors who browse the public pages of this website. Where a different law requires a more protective practice, the practice in this policy follows the stricter rule. Where this policy and a separate legal notice for a specific promotion disagree, the specific notice for that promotion wins for that promotion only.
ARENA I, LLC may update this policy from time to time. When a change is meaningful, we revise the last updated date at the top of the page and post a short note on the home page. Continuing to use the site or a service after a change means you accept the updated terms, so we encourage you to check this page whenever you return to the arena.
This site is developed and operated by Arena Oney on behalf of ARENA I, LLC, an organization that manages venue operations and integrated booking systems for tournaments, concerts, and community gatherings. Arena Oney and the Arena One team built this website with a simple goal: a promoter or a league chair should be able to reach the booking desk, understand the calendar, and trust that a private conversation stays private.
That trust is the reason this policy exists. The arena runs as an open building on show night, but the records behind a run of shows stay confidential. A touring band does not want its guarantees shared with a competing promoter. A youth league does not want its roster details broadcast. A vendor does not want its commission terms traded around the concourse. We treat every record of that kind as private business data and we protect it the same way we protect money in the till: with clear routines, limited access, and a written plan.
We collect only the information that lets us run the arena and answer the people who write to us. The exact shape of the data depends on how you come into contact with Arena One.
When you browse the website without logging in, we may collect a small amount of technical data such as the type of device you use, the browser you open, the referring page, the date and time of your visit, and the general region suggested by your network address. We do not treat those records as a directory of identities; we use them to understand which pages are useful and to keep the site stable.
When you contact the Arena One desk, we collect what you give us: your name, your email address, a phone number if you share one, the subject of your inquiry, and the content of your message. When you request a date hold, we add the dates, the crowd size, and the type of event you describe. When you buy or reserve tickets, the ticketing system collects a name, a contact method, the seat block, the price tier, and a payment record through a secure payment partner. We never store a full payment card number on our own servers.
Booking records make up the heart of the arena. A promoter files event details. A league provides a season plan. A vendor submits a stall request. All of that material sits in the booking system where the Arena One desk controls who may view it and who may edit it.
Contact data collected for a booking is used for that booking, for the settlement of that booking, and for the routine communication that keeps a production moving: confirmations, contract drafts, load in schedules, and post event statements. We do not rent, sell, or trade a promoter list, a league directory, or a vendor contact list to any outside party. A name that reaches the Arena One desk stays at the Arena One desk unless the law, the service, or an explicit permission requires something else.
Where a community league manages its own membership, we generally act under the instruction of the league. The league decides which adult contact is the point person for each date. We ask each league to mark clearly which data belongs to adults and which belongs to minors, and we treat the health and safety of every minor as the priority that overrides the rest.
The box office runs on a ticketing system that shows seats, tier prices, and live availability. When you reserve or buy a ticket, the system captures your contact details, the event, the seat or section, the price paid, and a receipt reference. We keep that record so a sold night balances against the seats in the bowl and so a lost ticket can be reissued at the window through the will call list.
Payment itself is handled by a recognized payment processor that holds the card details and returns only a confirmation. Arena One does not see, keep, or store your full card number. We see the amount, the last usable digits for your records, and the processor result. If a payment fails, the booking system notes the failure and moves that seat block back to available space.
Day of show data, such as the names behind disability seating or the special entry notes for backstage guests, is treated as sensitive. Only the box office leads and the door supervisors who need it for the night see it, and it is removed from open screens as the bowl clears after the final cue.
Like most websites, our hosting service records routine technical entries: the pages requested, the times of those requests, the network address that made them, and the reply code sent back. These logs help us notice a fault, stop an abusive request, and keep the calendar available to everyone on a busy on sale morning.
A network address alone rarely tells us who you are, and we do not build a personal profile from raw log lines. We keep the raw logs only as long as needed for security and stability, then we let them age out of the active storage. If you send a message through the site, the log that surrounds the delivery helps us prove the message went through and helps us recover it if the delivery service hiccups.
We also collect aggregate totals — such as how many visitors opened the services page or how many booking forms were started in a month — because those numbers tell us what the front desk needs more of. Those totals never single out one person.
The arena welcomes young athletes and young concert goers as guests, but the online services of ARENA I, LLC are built for adults who book, promote, and organize the events. The website does not deliberately target children, does not run games aimed at children, and does not ask a minor to create an account or enter a prize draw.
In the few places where arena activity involves minors — a youth camp registration, a school tournament list, or a behind stage guest for a performing arts company — we act only under the instruction of the responsible adult organization. That organization collects the necessary parental consent under its own rules. We ask it to confirm that every minor record it hands to Arena One is shared with a proper legal basis, and we limit the use of that record to running the particular event.
If you believe a child has given us personal information without parental agreement, write to the contact address at the end of this policy. We will review the record and remove it promptly if we cannot confirm a valid legal basis for keeping it.
We use the information we collect for the obvious purposes first, and for nothing hidden behind them. Your booking details book your event. Your contact details answer your questions. Your ticket record sells the seat and admits the guest. Beyond those direct uses, we apply personal data for a short set of administrative jobs.
We use contact records to send confirmations, change notices, settlement notes, and after action summaries. We use event details to build the shared calendar, to schedule the turnover crew, and to warn the facility team about a heavy floor load. We use aggregate totals to improve the site structure and the box office flow. We use transaction records to balance the window, settle the event statement, and prepare the accounting files that tax rules require us to keep.
We may also contact a promoter or a league chair about a genuinely similar future date — for example, to offer the same week next season before the calendar fills. We call that a measured follow up, not advertising, and every such note gives a clear way to opt out of the next one.
ARENA I, LLC processes personal data only where the law allows it. The main bases are the need to perform the service, the need to follow a legal duty, the legitimate interest of running a professional arena, and the consent a visitor gives for a specific extra use.
When you ask for a booking or buy a ticket, we process your record because we are performing the contract you entered. When we keep accounting records, we process them because tax and safety rules require it. When we open the booking calendar to a promoter or warn the crew about a floor load, we rely on the legitimate interest of keeping the venue safe, honest, and fully used, and we balance that interest against your own privacy before we act.
When we collect a preference that is not needed for the service — such as subscribing you to a season news note — we rely on your clear consent. You can withdraw that consent at any time by writing to the desk, and withdrawal never blocks the basic arena services you already use.
Arena One relies on a small set of professional vendors to run the calendar and the box office. Each vendor receives only the data its own job needs, holds that data under a data protection agreement, uses it only to serve Arena One, and returns or deletes it when the agreement ends.
Our vendors include the ticketing platform, the payment processor, the email delivery service, the hosting provider, and the software firm that keeps the booking system current. When a vendor is located outside the United States, we check that the transfer rests on a lawful mechanism, such as a standard contract clause that the law accepts, so the level of protection does not drop just because a server sits in another country.
We audit our vendor list each year. If a vendor can no longer meet our security rules, we replace it or stop the flow of personal data to it. A vendor never owns your data for its own separate business, and a vendor never mines the arena guest list to build the vendors own products.
We keep a record only as long as a reason for keeping it lasts, and no agreed moment longer. A contact message stays until the inquiry closes and the follow up mail sits answered. A booking record stays until the event settles, the statement is paid, and the required retention window for tax and insurance records has run its course.
Ticketing transactions are held for the accounting and fraud review period required by law and by our payment processors. Raw technical logs are held for a short window of weeks so we can diagnose a fault, then they are retired. Website preference notes expire automatically on the browser side in a matter of months.
When a record has no more lawful reason to exist, we delete it or make it anonymous rather than store it on the slim hope that it becomes useful later. That rule keeps the arena lean: less data in the house means less to guard and fewer surprises if a system is ever misused.
Protecting records is a full time job at the desk. Access to the booking system is limited to the Arena One staff who need it, and each staff member signs in with an individual account so a change can always be traced. We use encrypted connections to move booking and payment data across the web, we keep the site software current, and we run the box office on the same discipline as the loading dock: no heavy load moves without a signed plan.
We train the crew that personal and financial records are a form of cash. A card number is never read aloud near the window, a promoter settlement is never left open on a shared screen, and a crew phone falls back to a locked screen after a short idle time. We back up the booking calendar to a separate, protected location so a machine failure never erases a season of confirmed dates.
No method of protection is absolute, and we do not promise that a breach can never happen. What we promise is a clear plan if one does: a rapid review of what was exposed, a fix to close the gap, a notice to the people whose records were affected, and a filing with the authorities where the law requires it.
Depending on where you live, the law gives you clear rights, and we honor the stronger of your local rule or this section. You can ask for a copy of the personal data we hold about you, ask us to correct a fact that is wrong, ask us to delete a record that no longer needs to be kept, ask us to limit or object to a particular use, and ask to receive your data in a machine readable form where the law allows it.
To exercise a right, write to the contact address in the final section and identify yourself clearly, because the desk will not hand private records to a stranger who merely claims a name. We respond within the window the law sets, usually about a month, and we tell you plainly when a rule stops us from doing exactly what you asked and why.
Some rights have built in borders. We cannot erase an accounting record that tax law requires us to keep, and we cannot delete the seat history of a night that a payment processor needs to settle. Where we refuse a request for a lawful reason, we say so in writing, and we tell you how to raise a concern with a supervisory authority if you disagree.
Arena One keeps its outreach quiet and useful. We may send a season note or an annual program so a promoter or league chair can plan around the arena calendar. Each of those notes carries a clear way to stop the next one, and choosing to stop output never touches the services you already hold.
You control the small marks on your own browser. Clear the cookies, adjust the tracker setting, or open the site in a private window and the arena still serves every public page. The only part that leans on a stored mark is the secure reservation cart, and even there you can complete a purchase by providing your contact details on the form at the point of sale.
If you would rather not rely on the online form at all, the box office phone line and the walk in window answer the same questions. No visitor is ever required to trade personal data for the pleasure of learning the show calendar.
ARENA I, LLC is the controller for the personal data handled by Arena One. If you have a question about this policy, a request about your records, or a concern about how a booking was handled, contact the Arena One desk directly.
ARENA I, LLC
3937 Harbor Walk Ln, Fort Collins - 80525, United States (US)
Developer: Arena Oney
Email: with@arenaone.buzz
Phone: +62895340831893
This policy is drawn to apply broadly across the sites and services of Arena One, and it is drafted in English as the governing language. We set the last reviewed date at the top of the policy the last time Arena Oney and the Arena One team walked the full document against current practice. Questions about a specific event should always come to the desk with the event name so the response is accurate. Thank you for reading, and welcome to the bowl.